Hotel & Restaurant Management Module 1
Management Skills for the Hospitality Industry
• Operational and Management Functions in a Typical Hospitality Business
• Personal Qualities Needed in the Hospitality Business
• Business Ethics
• Time Management
• Organizing Work and Protecting Its Quality
• Stress Management
Hotel & Restaurant Management Module 2
An Introduction to the Hospitality Industry
• The Hospitality Industry and You
• Forces Affecting Growth and Change in the Hospitality Industry
• The Restaurant Business
• Restaurant Operations
• Restaurant Industry Organization: Chain, Independent or Franchise
• Competitive Forces in Food Service
• On-Site Food Service
• Issues Facing Food Service
Hotel & Restaurant Management Module 3
Lodging, Travel, and Tourism
• Lodging: Meeting Guest Needs
• Hotel and Lodging Operations
• Forces Shaping the Hotel Business
• Competition in the Lodging Business
• Tourism: Front and Center
• Destinations: Tourism Generators
Hotel & Restaurant Management Module 4
Management in the Hospitality Industry
• Management: A New Way of Thinking
• Planning In Hospitality Management
• Organizing in Hospitality Management
• Staffing: Human Resource Management in Hospitality Management
• Control in Hospitality Management
• Leadership and Directing in Hospitality Management
• The Role of Service in the Hospitality Industry
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We take great pride in providing you with the most up-to-date textbooks and equipment. One or more of the above-mentioned subjects may, therefore, change if updating becomes necessary during the course of your studies. The order in which the material is presented may vary.
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| I enjoyed learning this information at my own pace, rather than sitting in a classroom. Every book I have received is full of new information, new knowledge based on real life situations. I am going to use this to my advantage in making my dreams come true. — J.E. - California |
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| I've gained knowledge on the business aspect of the hospitality industry, such as revenue and numbers. I really liked the section on customer service skills. — C.B. - Alberta |
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